Terms and Conditions

Terms & Conditions:

Deposit and Payment Terms: A non-refundable deposit of 20% is required at the time of booking. The remaining balance is due upon completion of the service.

‍Rescheduling and Cancellation: 

Rescheduling is available at no additional cost if requested at least 24 hours before the scheduled service. Same-day rescheduling will incur a $70 fee. Rescheduling is encouraged over cancellation. We reserve the right to cancel or reschedule services due to unforeseen circumstances, with notice provided as soon as possible and according to the circumstances that may occur.  

Cancellation is available if requested at least 24 hours before scheduled service and customer will forfeit the non-refundable deposit. 

Same day cancellation is strongly advised against as the company will have to charge the client the Full Amount of the service that was booked and cancelled without prior notice Or $100 for the inconvenience as will be at the sole discretion of the company and on a case by case basis and the customer agrees to compensate company for time and effort. Or a percentage of the total cost of the job that was scheduled and this will be provided at the sole discretion of the company as a representative will reach out to you before or after this charge has taken place.

No Call and No Show At Job Location: If the company arrives at the customer residence or property and can’t gain access to the property (residential and/or commercial) to complete the job and it happens that customer neither called beforehand to cancel or reschedule prior to the appointment day or on the day of the booking and also can’t be reached by phone or email by either the employee or the company representative, the customer agrees to be charged a $80 fee for the company’s time for each qualifying event.

‍Pricing Adjustments: Prices are subject to change and will constantly change based on additional bedrooms, bathrooms, office spaces, inclusion of specialized services which are extra specialty services in conjunction with the other available services performed by the company and therefore have additional separate individual prices, also, time it takes to complete, if more hours will be needed in addition to the hours scheduled by the customer, or if the property’s condition differs from the initial description provided during the booking call.

We believe in clear, honest pricing. Every home or office is different, so we provide personalized quotes based on the size of your space and the specific services you require. Whether you need regular cleaning, a one-time deep clean, or move-out assistance, you can trust that our rates are competitive and fair without compromising on quality.

Payments balances are due upon completion of services.

We accept all major credit cards. 

Late payments will incur a fee of 7% of the total amount per job and the card on the file will be tried as many times.

Access to Property:

The Client must provide safe access to the property for the cleaning team.

If access cannot be granted at the scheduled time, the Client will be charged a fee of $80 for a missed appointment fee for each event.

Liability: 

While we take utmost care during cleaning, the Company is not responsible for pre-existing damages or fragile items not disclosed in advance.

We are not responsible for lost or misplaced items so please take care to safeguard your valuables and assets at all times while the job is ongoing and until our teams are done with the job and gone.

Client Responsibilities: 

Clients must secure valuables, pets, and sensitive materials before service.

Any special cleaning instructions or problem areas must be communicated during booking, any additional services instructed by client outside of the booking will incur additional fees when the invoice is sent.

Use of Products and Equipment:

The Company provides all necessary cleaning supplies and equipment unless otherwise agreed.

If the Client requests specific products or equipment, it must be supplied by the Client and approved by the Company prior to appointment.

Satisfaction Guarantee:

We pride ourselves in providing the maximum satisfaction to our clients but if in the unlikely event you are not satisfied with the service, you must endeavor to notify the Company within 24 hours of completion.

We will address concerns and, where reasonable, offer a re-clean at no additional cost or a discount on the next clean as deems fit by the company.

Changes to Terms:

The Company reserves the right to update these Terms at any time. Clients will be notified of significant changes accordingly.

Termination of Recurring and Subscription Services:

Either party may terminate the service agreement at any time with prior notice of at least 3 days

If services are terminated by the Client without notice, any prepayments are non-refundable.

Contact Information:

For any questions or concerns, please contact us:

Phone:

Toll Free: (888) 458-5386

Local: (346) 651-3109

Email: info@nancya14.sg-host.com

Website: radianthomesquad.com

Agreement: By paying the deposit or the full balance, the customer agrees to these terms and conditions outlined in this policy.